Support

Answers to the questions that come up most. If yours is not here, write to us and a real person will reply.

Contact us

We aim to reply within two business days. Telling us your account email and what you were doing at the time helps us help you faster.

Getting started

Create an account with your email address. We send a six-digit code to confirm it is really you. If it does not arrive within a minute or two, check your spam folder.
Choose how content is framed. Christian gives you scripture, prayer, and reflections alongside meditation and gratitude. Tradition-neutral gives you stillness, awareness, and gratitude with no religious language. You can change this later in Settings.
Pick a goal from the library, or write your own. If you feel the pull to grow but cannot name what you want, tap Help me find mine and answer a few questions.
Set your practices and times. Lumina suggests a few that fit your goal. Adjust the days and times to suit your life, then begin.

Reminders

My email reminders are not arriving

Reminders are set per practice, not globally. Open the practice from your routine, tap its schedule, and confirm Remind me by email is on.
Check the spam or promotions folder, and add info@luminacompass.app to your contacts.
Reminders are sent in your own time zone. If you have travelled or moved, open Settings and confirm the time zone shown is correct.
If you have already completed a practice for the day, Lumina deliberately skips that reminder rather than nagging you.

My phone reminders are not arriving

Reminders on your phone need notification permission. In the iPhone app, open Settings inside Lumina and tap Enable device reminders.
If you previously declined, iOS will not ask again from inside the app. Go to the iPhone Settings app, find Lumina, tap Notifications, and allow them. Then return to Lumina and tap Re-sync device reminders.
Check that Focus or Do Not Disturb is not silencing them at the hour you chose.
Phone reminders are a feature of the iPhone app. In a web browser, use email reminders instead.

Goals and practices

I do not know what my goal should be

That is common and it is not a failure. Open the Goals tab and tap Help me find mine. Lumina asks a few short questions, reflects your own words back, and proposes a goal with an intention you can edit or reject. You can also browse the goal library by category; the goals there are meant to work as mirrors, so a good one makes you say "yes, that's it."

How do I change my practices or their times?

Open the Practices tab, choose any practice in your routine, and tap its schedule to change the days, the time, the duration, or the reminders. To stop a practice, open it and choose Remove from routine. Your history and streak are kept.

Can I change from Christian to tradition-neutral content, or back?

Yes, at any time, in Settings under Spiritual framing. It changes which goals, practices, and daily reflections you are shown. Your goals, routine, and history are unaffected.

Streaks, points and badges

How does the streak work?

Your streak counts consecutive days on which you completed at least one practice. It is measured in your own time zone, and a day still in progress never breaks it. If you undo a completion, the streak recalculates honestly from your history rather than leaving a stale number.

I completed something by mistake

Open the practice and tap Undo, or tap the check circle on the Home screen again. Points and streaks adjust immediately.

What are levels for?

Points accumulate as you practice, and levels mark the journey: Seeking, Awakening, Illuminated, Ascending, Transcendent. They are there to make consistency visible, nothing more. Nothing is locked behind them.

Account

I forgot my password

On the sign-in screen, tap Forgot password? We email a reset code. If the email does not arrive, check your spam folder and confirm you are using the address you signed up with.

I never received my verification code

Tap Resend code on the verification screen. Codes expire after 24 hours. If it still does not arrive, email us and we will confirm the account manually.

Can I get a copy of my data?

Yes. Email info@luminacompass.app from your account address and we will send you a machine-readable copy of everything we hold, within 30 days.

How do I delete my account?

Open Lumina, go to Settings (the icon at the top right of the Home screen), and choose Delete my account and data. You will be asked to confirm twice.

This permanently removes your profile, goals, routine, practice history, private notes, and badges, along with your sign-in credentials. It cannot be undone, and you do not need to contact us to do it.

Privacy

What you write in Lumina is private to you. We do not sell your data, show ads, or use third-party tracking. The full detail is in our Privacy Policy.